Cancellation, Refund and Reprocessing Policy

The Customer may cancel an order and receive a full refund if the cancellation request is submitted before the Provider begins processing the uploaded document.

Processing may begin automatically immediately after payment confirmation and order creation. Once OCR, AI processing, translation, PDF generation, or transfer to a translator or notary partner has commenced, order cancellation may not be possible.

To cancel, the Customer should contact the Provider at wpotranslations@gmail.com as soon as possible after placing the order.

Once the Provider begins processing the document (OCR, translation, PDF generation, or transfer to a translator or notary partner), no refund is issued except as provided in section 3.

Dissatisfaction with translation quality, style, or terminology — where the source document was legible and the order inputs were correctly entered — does not entitle the Customer to a refund.

If the Translated Document cannot be delivered or is delivered demonstrably incomplete or corrupted due to a technical error on the Provider's side, the Provider may perform reprocessing at no additional charge.

A refund is provided if reprocessing is not possible, does not resolve the technical error, or the Translated Document cannot be delivered due to the Provider's fault.

Requests must be submitted within 7 days of document delivery by contacting wpotranslations@gmail.com with a description of the issue and the order reference.

The Provider's OCR and translation pipeline requires legible source documents. If the uploaded file is of insufficient quality for accurate text extraction (e.g., blurred scan, rotated pages, heavy watermarks, or handwritten content), the translation output may be incomplete or inaccurate.

In such cases, no refund or reprocessing is automatically provided. The Customer is encouraged to review the file quality before ordering.

The Provider is not responsible for translation errors resulting from incorrect information entered by the Customer at the time of order, including incorrect source language, target language, or document type selection.

No refund is issued for orders where the output correctly reflects the input parameters provided by the Customer.

Fees paid for the Official Translation service level are non-refundable once the assigned translator has commenced work on the document.

Fees paid for Notarization are subject to the terms of the relevant partner translator or notary and are generally non-refundable once the process has commenced.

Approved refunds are processed through the same payment method used for the original transaction.

Refunds are typically processed within 10 business days of approval. Processing time may vary depending on the payment provider.

To request a refund, contact wpotranslations@gmail.com with the order reference and a description of the issue.

In case of any discrepancy between the Russian version of this document and its translations into other languages, the Russian version shall prevail unless expressly stated otherwise by the Provider.